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I’ve been going to the same salon for the past 7 years and have been getting my bikini and other parts of my body waxed by the same person. Since reading your articles, I’ve noticed that they’ve been using the same stick when applying wax on me, and keeping it in the pot after I leave. I know that it’s not right, but how do I tell her after all these years? I don’t want to offend her but I want a safe, clean waxing.
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I know that this can be difficult; I too had to confront some of my close friends when discussing their techniques and habits of waxing. But you can’t run the risk of getting some type of bacteria or virus just because you don’t want to hurt someone’s feelings. It’s their job to provide a safe, clean environment for their customers. Remember - you’re the patron! The next time you’re in the salon, take her aside and let her know that you want to schedule a waxing but realize that she is double-dipping. If she is unclear as to what you’re saying or tells you that the heat of the warmer kills the bacteria in the wax, be firm and let her know that’s not true. The truth is, wax needs to maintain a heat level of 208 degrees Fahrenheit for 20 minutes to boil out any germs or bacteria, and this process does not guarantee the removal of any skin or matter in the wax. The only responsible procedure would be to use a new wooden disposable applicator every time the wax is dipped into for application. Let her know that you would like to continue going to her but it’s making you uncomfortable knowing that she reuses the applicator for other clients. You may suggest purchasing your own can of wax for your use only, but who knows? When you bring this to her attention, she may want to change her ways. If you need more information regarding safe waxing visit us online at www.satinsmooth.com. Good luck - you never know, she might just need that push to change her ways.
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When I booked my Brazilian waxing at a posh new spa I didn’t realize that I was going to be waxed by a male technician. I kindly refused and walked out - but was that the right thing to do?
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Shame on the spa for not telling you. Personally I would have done the same - I don’t like surprises! Waxing of any kind, especially delicate parts of the body like the bikini area, should be treated with the utmost respect for the clients’ comfort and trust. What the spa should have done, since this was your first visit, is ask you prior to the service if you wouldn’t mind a male technician. At that time, you could ask if there's a female technician available. At least this gives you an opportunity to make the decision for yourself.
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I’m in shock! My friend just got back from getting a Brazilian Bikini waxing and said it was extremely painful and uncomfortable and she'll never do it again. When she couldn’t take the pain, the technician just kept on waxing and telling her she was almost done. After she was done, the technician didn’t give her any sympathy, or better yet anything to help calm the sensitive area down. She just said, "this is the way it's done". Is there something the technician could have done to prevent this type of agony
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Unfortunately, not every technician has a good bedside manner, that’s why finding the right spa or salon and technician is crucial. So what could have made this a better situation? The technician should consult with the client before every waxing service to let them know what to expect and take a few precautions. For example, the technician should recommend to always schedule bikini waxing around the menstrual cycle to reduce any discomfort due to swelling or muscle cramping. Waxing treatments should be scheduled for one week following the 1st day of a period though the 3 weeks. Taking an ibuprofen 20 minutes before the service could dull the pain a little. I suggest also using a pain relief spay like Satin Smooth® Res-Q™, which contains 4% lidociane and takes the edge off of waxing, allowing the client to experience a more relaxed waxing service. As for technique, the technician should be using the client’s hands to hold the skin taut in order to avoid bruising and discomfort. As for the rude technician, she should be reported to her boss. Her boss should be informed that the service was unprofessional and that she is a liability to their place of business. Just to set the record straight, waxing (hair removal) should hurt a little, but it shouldn’t scare someone away from ever getting waxed again.
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I just got my esthetician’s license and started my first job at a local Day Spa. Since I was new, I was asked to observe the other technician while she worked on a client to learn the routine of the service. It surprised me to see that the technician never stopped talking while the service was being done. The client seemed annoyed with all the talk but never said a word to let her know that it bothered her. What is the right thing to do - should the technician talk while working on a client?
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Well, it really depends on the service. If you’re working on hair and you’re in an upbeat environment, talking is fine. But if you’re in a treatment room and you’re working on a massage, facial or body treatment such as waxing, concentration for the technician is needed and relaxation for the client is essential. My rule of thumb? Say very few words in the beginning of the treatment. If the client wants to talk, they will continue talking, however if only one or two words come out of their mouth chances are they want to relax and kick back. Don’t get me wrong, some words need to be exchanged during a treatment such as "is this comfortable?" or "can you move your hand? However, useless excess chatter is just nonsense.
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ASK SUSANNA If you have any questions
e-mail Susanna at asksusanna@satinsmooth.com
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SATIN SMOOTH
EVENTS 2006
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NOV. 3-6
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Nov. 19
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